Support

Before you reach out

Most issues resolve quickly with a few checks:

1. Confirm the plugin is active and running the latest version.
2. Confirm your theme and any required plugins (Voxel, Elementor, WooCommerce) meet the requirements on the plugin's Overview page.
3. Clear any page, object, or CDN caches — stale caches are the most common cause of "the setting didn't apply."
4. Reproduce the issue with a default WordPress user session (logged in as an administrator, no browser extensions) to rule out conflicts.

What to include in a report

The more of this we have up front, the faster we can help:

• Plugin and version — e.g. Voxel Toolkit 1.4.2
• WordPress and PHP versions — found under Tools → Site Health → Info
• Theme and version — for Voxel plugins, include your Voxel version
• What you expected to happen and what actually happened
• Steps to reproduce, in order
• Screenshots or a short screen recording, if the issue is visual
• Any PHP errors from your error log or Tools → Site Health

Contact

Reach the Code Wattz team at codewattz.com.